Privacy Policy

Last updated: February 2026

Information We Collect

When you request a quote, contact us, or use our website, we may collect the following information:

  • Name, phone number, and email address
  • Moving origin and destination addresses
  • Preferred moving dates and service details
  • Information you voluntarily provide in messages or forms
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

  • Provide moving quotes and schedule services
  • Communicate with you about your move via phone, email, or text message (SMS)
  • Send appointment confirmations, scheduling reminders, and move-day updates via SMS
  • Send service-related notifications and follow-up communications
  • Improve our website and services
  • Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

SMS/Text Messaging Policy

iHaul iMove may use SMS (Short Message Service) text messaging to communicate with you regarding your moving services. By providing your mobile phone number and consenting to receive text messages through our website forms, you agree to the following:

Consent and Opt-In

By checking the SMS consent checkbox on our quote request forms, or by otherwise providing your phone number and opting in to receive text messages, you expressly consent to receive recurring SMS/MMS messages from iHaul iMove at the mobile number you provided. Consent is not a condition of purchase or service. You may opt in to receive text messages by:

  • Checking the SMS consent checkbox when submitting a quote request form on our website
  • Texting a keyword (such as "QUOTE" or "MOVE") to our business number
  • Verbally consenting during a phone call with our team

Types of Messages

If you opt in, you may receive text messages related to:

  • Moving quote confirmations and follow-ups
  • Appointment scheduling and reminders
  • Move-day logistics and crew arrival updates
  • Service completion confirmations
  • Customer satisfaction follow-ups
  • Occasional promotional offers related to our moving services

Message Frequency

Message frequency varies based on your interaction with our services. Typically, you may receive 2-5 messages per transaction or service engagement. Promotional messages, if any, will not exceed 4 messages per month.

Costs

Message and data rates may apply depending on your mobile carrier and plan. iHaul iMove does not charge for SMS messages, but your carrier's standard messaging rates may apply.

Opt-Out

You may opt out of receiving text messages at any time by:

After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you opt in again.

Help

For help or questions about our text messaging program, reply HELP to any message, call us at 719-357-5865, or email info@ihaulimove.com.

Privacy of Phone Numbers

We will not share, sell, or rent your mobile phone number to any third parties for marketing or promotional purposes. Your phone number is used solely for the purposes described in this policy. We may share your phone number with service providers who assist us in delivering SMS messages, but these providers are contractually obligated to protect your information and may not use it for any other purpose.

Supported Carriers

Our SMS messaging service is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This helps us improve your experience. You can control cookie preferences through your browser settings.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes your phone number and any data transmitted via SMS. However, no method of internet transmission or electronic storage is 100% secure.

Third-Party Services

We may use third-party services (such as our CRM, scheduling software, and SMS messaging platforms) to process your information for the purpose of providing moving services and communicating with you. These services are bound by their own privacy policies and are contractually obligated to protect your data.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications, including email and SMS
  • Opt out of text messages at any time by replying STOP
  • Request information about what data we have collected about you

Contact Us

If you have questions about this privacy policy, our SMS messaging practices, or your personal data, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. If we make material changes to our SMS messaging practices, we will notify you via text message before the changes take effect.

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